Contact Us

Need help with an order, product, shipment, return, pre-order, or custom collectible? Our support team is here to help.

Email Support

support@mokitoys.com

For order questions, shipping support, returns, product information, and general customer service.

Email MokiToys

Custom Collectibles

Custom Inquiries

Interested in a custom head sculpt, replacement part, collectible modification, or made-to-order project? Contact us with the details of your request.

Ask About Custom Work

Order Support

If you are contacting us about an existing order, please include your order number so we can locate your order more quickly.

Damaged or Incorrect Products

If your order arrived damaged, defective, incomplete, or incorrect, please include clear photos or video showing the shipping package, product packaging, product, accessories, shipping label, and the issue you are reporting when relevant.

Shipping Questions

For shipment questions, include your order number and tracking number when available. Tracking updates may sometimes take time to appear after a shipment has been accepted by the carrier.

Returns & Refunds

Please contact us before returning a product. Return eligibility depends on the product condition, reason for return, product type, and circumstances of the request.

Pre-Order Questions

If your question concerns a pre-order, include the product name and your order number. Estimated release and fulfillment dates may change when manufacturers, distributors, or production schedules change.

Before Contacting Support

You may also find an immediate answer in our Shipping Policy, Returns & Refunds Policy, or Frequently Asked Questions pages.

Please do not send passwords, full payment credentials, or other sensitive financial information by email. PayPal payment information is handled through PayPal's payment system.