Shipping Policy

Order Processing

Orders are reviewed and prepared for shipment after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, holidays, pre-order status, or other circumstances.

Shipping Origin

Unless otherwise stated on the product page, MokiToys orders are fulfilled from Shenzhen, China and shipped to the destination provided by the customer during checkout.

United States Shipping

Available shipping methods and shipping charges are displayed during checkout before payment is completed. Customers can review the shipping cost before placing an order.

Delivery Estimates

Delivery times are estimates and may vary based on the destination, carrier, customs processing, weather, holidays, and other circumstances outside our direct control.

When an estimated delivery window is available, it may be displayed during checkout, on the product page, or provided with the shipment information.

Tracking Information

When tracking is available, tracking information will be provided after the order has been shipped. Tracking updates may take some time to appear after the carrier receives the shipment.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please review your address, apartment or unit number, city, state, postal code, country, phone number, and contact information before completing your order.

If you notice an address error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the fulfillment process.

Customs, Duties, and Import Requirements

International shipments may be subject to customs review, import requirements, taxes, duties, or other charges depending on the destination and applicable regulations.

Any applicable charges or requirements will be handled in accordance with the destination country's rules and the applicable carrier or customs process.

Delayed or Missing Shipments

If your tracking information has not updated for an extended period or you believe your shipment may be delayed or missing, please contact our support team. We will review the available shipment information and assist with the next appropriate steps.

Pre-Orders

Pre-order products may have different processing and shipping timelines from in-stock products. Estimated availability or release information will be displayed on the applicable product page whenever available.

Contact Us

For shipping questions or order assistance, please contact:

support@mokitoys.com

Please include your order number when contacting us about an existing order.