Privacy Policy

Information We Collect

Depending on how you use MokiToys, we may collect information such as your name, email address, phone number, shipping address, billing address, order information, account information, customer support communications, and product or customization requests.

Order and Transaction Information

When you place an order, we collect information necessary to process, fulfill, ship, support, and maintain records relating to the transaction.

This may include products ordered, quantities, prices, shipping methods, discounts, payment status, shipment information, tracking information, returns, refunds, and customer service history.

Payment Information

Online payments are processed through third-party payment providers such as PayPal.

MokiToys does not directly store your PayPal password or full payment credentials. Payment providers may collect and process information in accordance with their own privacy policies and security procedures.

How We Use Personal Information

We may use personal information to process orders, provide customer support, communicate about purchases, arrange fulfillment and shipping, process returns or refunds, maintain customer accounts, prevent fraud or abuse, improve our services, comply with legal obligations, and protect MokiToys and its customers.

Shipping and Fulfillment

Unless otherwise stated, MokiToys orders are fulfilled from Shenzhen, China. Information necessary to fulfill and deliver your order may be shared with fulfillment providers, logistics providers, postal services, customs service providers, and shipping carriers.

This may include your name, address, phone number, order details, and other information reasonably necessary to deliver your shipment.

Service Providers

We may use third-party companies and service providers to help operate MokiToys, including payment processing, website hosting, infrastructure, security, email, order fulfillment, shipping, fraud prevention, and other technical or operational services.

These providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

Cookies and Technical Information

Our website may use cookies or similar technologies necessary for core website functions such as shopping carts, account sessions, checkout, security, authentication, preferences, and website performance.

We may also receive technical information such as IP address, browser type, device information, requested pages, timestamps, and security-related information when necessary to operate and protect the website.

Customer Accounts

If you create a MokiToys account, we may retain information associated with your account, including contact details, order history, saved information, and authentication-related data.

You are responsible for maintaining the confidentiality of your account credentials.

Customer Support Communications

When you contact MokiToys, we may retain your communications and supporting information, including order numbers, photographs, videos, product information, return requests, or other materials you voluntarily provide.

Custom Product Information

If you request a custom or made-to-order product, we may collect reference images, specifications, design instructions, measurements, preferences, or other information necessary to review and fulfill your request.

International Processing

Because MokiToys serves customers internationally and fulfills orders from China, personal information may be processed, transferred, or stored in countries different from the country where you live.

We take reasonable steps to use personal information only for legitimate business purposes and in accordance with applicable requirements.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain transaction and accounting records, resolve disputes, provide customer support, prevent fraud, enforce agreements, and comply with legal or regulatory obligations.

Data Security

We use reasonable administrative, technical, and operational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet-based service or storage system can guarantee absolute security, and customers should also take appropriate steps to protect their account credentials and devices.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights relating to your personal information, which may include requesting access, correction, deletion, or information about how personal information is used.

To submit a privacy-related request, contact support@mokitoys.com. We may need to verify your identity before completing certain requests.

Children's Privacy

MokiToys is not intended to knowingly collect personal information directly from children under 13 without appropriate authorization where required by law.

If you believe personal information from a child has been provided to us inappropriately, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy as our website, services, payment methods, technologies, fulfillment operations, or legal obligations change.

Updated versions will be posted on this page.

Contact Us

For privacy questions or requests, contact:

support@mokitoys.com